Terms and Conditions

Last updated: August 2026

These Terms and Conditions govern all bookings made with Kent Minibus Hire. By making a booking, you confirm that you have read, understood, and agreed to these terms.

1. Booking & Confirmation

A booking is confirmed only once a deposit has been received and a written confirmation (email or SMS) has been issued by Kent Minibus Hire. Verbal enquiries do not constitute a confirmed booking.

2. Payment

A deposit is required to secure your booking. The remaining balance is due as agreed at the time of booking. We accept bank transfer and card payments. All prices are quoted and charged in GBP.

3. Fixed Pricing

The price quoted at the time of booking is fixed. No additional charges will be applied unless the journey details change materially, such as a significant route change, additional stops, or extended waiting time beyond what was agreed.

4. Cancellation by the Customer

  • More than 48 hours before departure: deposit is non-refundable; no further charge applies.
  • Within 48 hours of departure: full fare may be charged.
  • No-show: full fare will be charged.

Cancellations must be made by telephone or email to twclinetjai@gmail.com.

5. Cancellation by Kent Minibus Hire

In the unlikely event we must cancel your booking, we will notify you as soon as possible and provide a full refund. We are not liable for additional costs you incur as a result.

6. Passenger Responsibility

  • The lead passenger is responsible for the conduct of all passengers throughout the journey.
  • All passengers must be seated and wearing seatbelts at all times.
  • Standing passengers are not permitted.
  • Consumption of alcohol is not permitted without prior written consent.
  • Smoking and vaping are strictly prohibited in all vehicles.
  • Any damage caused to the vehicle by passengers will be charged to the lead passenger.

7. Vehicle Capacity

Maximum passenger numbers must not be exceeded at any time. Drivers reserve the right to refuse travel to passengers that would breach legal capacity limits.

8. Delays & Waiting Time

We make every effort to arrive on time. We are not responsible for delays caused by traffic, weather, or other circumstances outside our control. Reasonable waiting time is included in your quote; extended waiting time may be subject to an additional charge.

9. Airport Transfers

For airport collections, we monitor flight arrivals and adjust pick-up times accordingly. Passengers are responsible for providing correct flight details and informing us of any changes.

10. Luggage

Passengers must inform us of excessive or large luggage at the time of booking. We reserve the right to refuse carriage of luggage that cannot be safely accommodated in the vehicle.

11. Liability

Kent Minibus Hire holds appropriate public liability insurance. We are not liable for any indirect or consequential losses — including missed flights, events, or appointments — except where caused by our proven negligence.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For queries regarding these terms, contact us at twclinetjai@gmail.com or call 01892 308081.