Minibus Hire Kent – Frequently Asked Questions
Got a question about booking a minibus in Kent? We’ve answered the most common ones below. Can’t find what
you’re looking for? Contact our team and we’ll get back to you fast.
Booking & Pricing
How do I get a quote for minibus hire in Kent?
Simply call us on 01892 308081 or complete our online enquiry form. Tell us your pick-up location, destination, date, time, and number of passengers. We’ll give you an instant fixed-price quote with no hidden charges.
Are your prices fixed or do they change?
All prices are fixed and agreed upfront before you confirm your booking. We never add hidden charges or surge pricing. The quote you receive is the price you pay.
Do I need to pay a deposit?
Yes, a deposit is required to secure your booking. The remaining balance is due before or on the day of travel. Full payment details are confirmed at the time of booking.
How far in advance should I book?
We recommend booking as early as possible, especially for weekends, school runs, and peak travel periods. However, we do accept short-notice bookings subject to availability — call us and we’ll do our best.
Can I change or cancel my booking?
Yes. Please contact us as soon as possible if your plans change. Cancellation terms vary based on notice given — full details are outlined in our Terms and Conditions.
Fleet & Capacity
What size minibuses do you have?
Our fleet includes 8-seater, 12-seater, and 16-seater minibuses, giving you the right vehicle for any group size. All vehicles are modern, clean, and well-maintained.
How many passengers can a 16-seater hold?
A 16-seater minibus carries up to 16 passengers plus the driver. All passengers must be seated with a seatbelt — standing passengers are not permitted under any circumstances.
Is there luggage space?
Yes, all our minibuses have luggage capacity. For airport transfers with large amounts of luggage, please let us know when booking so we can ensure the right vehicle is allocated.
Are child seats available?
Please request child seats at the time of booking. We strongly recommend providing your own properly fitted child seat for safety. Please check legal requirements for your child’s age and weight.
Drivers & Safety
Are your drivers licensed and DBS checked?
Yes. All Kent Minibus Hire drivers hold the appropriate PCV (Passenger Carrying Vehicle) licence and have passed enhanced DBS (Disclosure and Barring Service) checks. They are professional, experienced, and courteous.
What happens if the driver is late?
Our drivers aim to arrive 5–10 minutes before your scheduled departure. In the rare event of a delay due to traffic or unforeseen circumstances, your driver will contact you directly.
Services & Routes
What areas do you cover?
We serve the whole of Kent including Maidstone, Canterbury, Ashford, Dartford, Dover, Folkestone, Gravesend, Royal Tunbridge Wells, Sittingbourne and all surrounding areas. We also travel to London and UK-wide destinations.
Do you cover airport transfers?
Yes. We run minibus transfers to all major airports including Heathrow, Gatwick, Stansted, Luton, London City, and Southend. We monitor your flight in real time and adjust pick-up times if your flight is delayed.
Do you offer port transfers?
Yes — we cover the Port of Dover and other Kent ports. Ideal for cruise passengers and cross-Channel travellers.
Can you handle corporate and group bookings?
Absolutely. We regularly work with businesses, schools, sports clubs, and event organisers across Kent. For regular or large-volume bookings, contact us to discuss a tailored arrangement.
Do you offer wheelchair-accessible vehicles?
Please contact us to discuss accessibility requirements. We will do our utmost to accommodate all passengers.