Privacy Policy

Last updated: August 2026

Kent Minibus Hire (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Kent Minibus Hire is a passenger transport provider operating across Kent and the South East.

2. What Data We Collect

  • Contact details: name, email address, phone number
  • Journey details: pick-up and drop-off locations, travel dates and times
  • Payment information: processed securely via third-party payment providers — we do not store card details
  • Technical data: IP address, browser type, pages visited (via cookies — see our Cookie Policy)

3. How We Use Your Data

  • Process and manage your booking
  • Communicate with you about your journey
  • Send booking confirmations and invoices
  • Respond to enquiries and complaints
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing

  • Contract: to fulfil your booking and provide the service requested
  • Legitimate interests: to communicate with you and improve our services
  • Legal obligation: where required by law
  • Consent: for marketing communications where applicable

5. Data Retention

We retain your personal data only as long as necessary. Booking records are kept for up to 7 years for accounting and legal purposes. Enquiry data not resulting in a booking is deleted after 12 months.

6. Your Rights Under UK GDPR

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at twclinetjai@gmail.com.

7. Sharing Your Data

We do not sell your personal data. We may share it only with: our drivers (name, contact, journey details); payment processors; IT and website service providers under data processing agreements; and legal authorities where required by law.

8. Data Security

We use appropriate technical and organisational measures to protect your data. Our website uses SSL encryption (HTTPS).

9. Cookies

Our website uses cookies. For full details please see our Cookie Policy.

10. Complaints

If you believe we have handled your data incorrectly, you may lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or call 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.